General

What is Balleh.com?

Balleh.com is the first local Health & Beauty E-commerce service. We at Balleh.com pride ourselves in providing variety, convenience, and savings to our beloved customers. We Hand-pick our wide array of premium quality, 100% authentic products, that we deliver all over Saudi Arabia. We will make it easy for you to stay fit, healthy, beautiful and balanced.

How to use Balleh.com?

  1. Search and explore premium health & beauty products.
    • If you’re looking for a specific product, use the keyword search box.
    • If you want to explore a category of products, select the required category to access all the products in it.
  2. Learn about the product, and add to cart.
    • Check out the product details, images, specs, etc. If the price and item is appealing to you, add it to your cart.
  3. Review your shopping cart, and sign it to checkout.
    • Review your cart and click proceed to checkout.
    • If you are a registered user, then sign into your account.
    • If you are not registered yet, then simply do by filling out the form and create an account.
  4. Complete your order.
    • Provide your address details, where you would like us to deliver your order.
    • Review the address and shipping services selected as well as delivery period/time
    • Select payment methods.
  5. Track your order.
    • Wondering where your order is, and when it’ll arrive? We at Balleh provide you with the option to track every step of your order. Visit “Order Tracking”.

Do i have to pay a membership fee to order from Balleh.com?

No! Balleh.com is for everyone. You’ll get fast delivery, authentic products, and caring customer service without paying any kind of membership or annual fees. You can either buy products as one-time purchase, or you can get them on a recurring basis (Subscribe to Save).

When does my order ship? And when will I receive it?

All orders ship within 2 business days! And based on your city, you might receive it within 24 to 48 hours. We will send you an email when your order is processed and then again when it ships. The shipping email normally includes your tracking number and an estimated arrival date. Let the order tracking begin!

Are transactions on your site secure?

Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use a payment solution that is a validated PCI DSS Compliant Service Provider. Additionally, all pages on Balleh.com are SSL-enabled, which means the link between our server and your browser is encrypted.

Are these returns, buy backs, used or discounted merchandise?

No, all products are new first runs with standard expiry duration. We deal directly with the official owner/representative of the brand.

Do you deliver to businesses?

  • Absolutely! Beauty Salon managers love Balleh.com for our low prices, selection and convenience. Keep your team happy with everything from daily personal care to professional makeup products. Just put the address of the business/office you want us to deliver to.

My Account

Can I edit my account information?

You can edit your shipping addresses and personal information under My Account. To edit your email address, reach out to our customer service team who will happily help.

How do I add or edit an address?

To add an address, click on 'My Account' drop menu on the top of the page, then under 'Manage' you will find 'Shipping Address', click on that. You will find all your saved addresses, you can either 'Update' or 'Delete' any of them, and you can also add a new address, by clicking the 'Add new address' button at the bottom.

I forgot my password - what do I do?

Hey, it happens to the best of us! Click 'Forgot Password' at the Sign In page and enter your email address.

How do I change my password?

Click on 'My Account' > 'Manage' > 'Personal Information' and enter your current password, then the new password twice, once under the 'New Password' and once under 'Confirmation'.

How do I see my loyalty balance (Balleh Points)?

Click on 'My Account' > 'Balleh Points'. Your earned and available points will be displayed here.

How do I use my account credits?

Any available points will be available for you to us on your next order and you can apply it in the checkout page.

Do my account credits expire?

No, they are good forever!

I love Balleh.com so much and I want to share it with all my friends - but how?

  • Aww, we love you back! Visit 'Invite and Get $$$' Friends under your My Account menu and you’ll find your referral code. Your friends will receive 50 SAR off their first order using your referral code when signing up, and you will get 50 SAR voucher in your email once that friend completes the order. Copy your code and email it to friends, or share it on social media.

My Order

Why are some items missing from my cart?

Placing items in your cart doesn't reserve them. If an item is missing, it’s because it sold out or is no longer available. Checkout fast before they sell out!

Where do I enter my promo code?

When you are ready to checkout, just enter your promo code in the Voucher field in the Cart Page or the Checkout Page and click apply. Make sure you are signed into your Balleh.com account, as only registered users can add a promo code to their order.

Why isn't my promo code applying?

Are you registered and signed into your Balleh.com account? Does your order meet the minimum requirements in the promo terms? If you have checked and are still having trouble, please reach out to our customer support team - they will take care of you!

I just placed my order but I forgot to apply my promo code, what now?

Email our customer support team, we will fix it for you!

Can I edit my shipping address?

The window of time to edit your order is very short, but if you need to make changes, reach out to customer support - they will try and resolve it for you quickly!

Can I cancel my order?

The window of time to make any changes to your order is very short, but if you need to, reach out to customer support - we will try and help you out.

What if I've received damaged items?

Let us know! We will ship you a replacement or issue a credit.

What if I've received an incorrect item?

Let us know! We will send out the correct item and work out the return details for you.

How can I track my order?

The shipping email includes your tracking number and an estimated arrival date.

How do I return an item?

You can return items that are damaged or if it is in its original condition and packaging within 14 days. Just go to 'My Account' drop down menu and click on 'My Orders', you can find the order and click 'Return' then choose the item.

Can I return an item if I’m not happy with it?

Sure thing! If you are not 100% satisfied with your purchase, you can either return the item for a full refund or exchange it for Balleh.com credit. You have up to 14 days from the purchase date. Make sure you read our Return Policy carefully since you must return the item in its original condition and packaging.

What is balleh’s shipping and return policy?

Returns are free on nearly everything sold on Balleh.com. You have 14 days from delivery to make a return. We reserve the right to refuse a return if an item is not return in its original condition, including all packaging and tags, but we understand that things happen. Shipping/Picking Up fees may apply based on your city.

What do i do if i have a question about an order?

  • Balleh.com customer service agents are available most of the time on the online chat. And you can always shoot us an emai at [email protected] and we’ll be happy to serve you.

Shipping

I have questions about my shipment.

We ship with our fleet in Riyadh and with the help of 3rd party logisitics providers in other cities. You can find full tracking details in 'My Account' > 'My Orders'. If you still have a question, you can contact us at [email protected] or through live chat if you have any question about your shipment.

How do I get free shipping?

You have to just meet the order minimum amount! Which is 350 SAR.

How much does shipping cost on my orders?

If you meet the minimum order amount of 350 SAR, you get free shipping. However, COD (Cash On Delivery) fees will still apply if you choose to pay on delivery. Depending on your city and speed of delivery you choose, the cost is calculated in the checkout.

When does my order ship?

All orders ship within 24 hours! We will send you an email when your order is processed and then again when it ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!

Payment

What payment methods I can use on Balleh.com?

We have the option to pay online (securely) using your credit or debit card, you must confirm with your bank that the card is enabled for online purchasing. We also have the option to pay on delivery, either by cash or by using your card on the swipe machine. SADAD and QITAF are coming soon.

What should i do if my payment is on hold?

Sometimes for security purposes, we would need a scanned copy of any government issued ID sent to [email protected] Or contact your bank.

What is payment on hold?

It is a condition where payment is successful at customers end however, due to some security reasons, it is put on hold at Balleh’s system for verifications.

My credit card details have been rejected, what do i do?

Make sure you enter these details correctly: Card number, name on card, CVV code (3 digits on the back of the card) and expiry date. Also make sure that there is there sufficient balance? Confirm with your bank that the card is enabled for online purchases.

Balleh Points

How do I earn Balleh Points?

Who doesn't love being rewarded? Receive 2% of rewards on the total price of your order for every completed/delivered purchase. The more you spend, the more you earn!

When can I redeem my Balleh Points?

You can redeem your Balleh Points at any time as long as you meet the minimum order amount of 100 SAR!

How do I redeem my Balleh Points?

To redeem your Balleh Points, head to the Checkout page where you'll see the Balleh Points section with the order summary. If you have earned available/verified points, click 'Apply' and that amount will be deducted off your order total. Easy!

Can I save my Balleh Points?

Yes, you can accumulate your Balleh Points and redeem them on a future order.

Where can I view my Balleh Points?

Head to 'My Account' > 'Balleh Points' and you will be able to see all the points history. You can also see your available verified Balleh Points on the Checkout page.

Subscribe to Save

What is subscription? What is the difference betwen 'Buy Now' button and 'Subscribe to save' button?

'Subscribe to Save' is a one of a kind service provided by Balleh.com where you can choose specific items to be automatically delivered every month. You can manage your subscription from 'My Account'.

Why Subscribe?

Think of all the products that you buy over and over again every month; baby diapers, creams, shampoos, soaps, tampons, deodorants, toothpastes, shaving blades and many more. You don't need to waste time every month doing the same thing, buying the same set of products. Your time and convenience is worth more than that. When you subscribe to a product, it gets put in a list that you receive every month on a specific day, you can have as many products as you want and additionally, you will get a 5% discount extra if you subscribed to 3 products or less of subscription items and you will get free shipping if you subscribed to 4 products or more of those items. You will be able to enjoy uninterrupted, monthly resupply runs for all of your favorite products without leaving the house. Spend that time doing something more important, we'll take care of that for you.

What kind of products can i subscribe to?

Any product that has the “Subscribe to Save” label/button can be added to your Subscription.

How can i add a new product to an existing subscription?

If you have an existing subscription, and you’d like to add another product to your subscription, go to the product page and click “Subscribe" or "Add to my subscription”. You'll get it on your next scheduled delivery.

Can I change the delivery date of my subscription?

Ofcourse, you just have to go to your 'My Account' > 'My Subscriptions' and click on 'edit ' button next to the product that you want to change it's delivery date anoter page will displayed where you can change to the new date  . It will take effect on the same month, or the next, depending on how soon it's coming up.

I subscribed to some products, but I don't need one of them next delivery. What can I do?

Easy! Just go to the 'My Subscriptions' and find the item you want to skip, and click on the 'Skip' button next to it. It will not be delivered this month, it will be delivered next month normally. If you don't need that item anymore in your subscription, then you can 'Cancel' it just click on ' view ' then click on 'cancel subscribtion' .

where do I find products that I can add to my subscription list?

1- Open any category that you want .

2- Click on"monthly subscription " list .

3- Chose "yes".

All rights reserved. © 2018 Balleh.com