FAQs

How can I return an item?

- You can return items that are damaged or if it is in its original condition and packaging within 14 days. Please contact the customer service for returning your order. You can contact us via whatsapp, email or by msging online through website. If your have paid through electronic means ( Credit card or Debit card), the paid amount will be refunded to your card. The paid amount may take up to 30 Days to reflect in your card statement, depending on individual's bank process. If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Balleh Voucher that will be sent to the email registered in your account.

Can I cancel my order before it's delivered?

- You can only cancel your order if the order has not yet been processed by our Operations and Orders Fullfillment Team, you may cancel your order by contactng us via email [email protected]

How can I track my order?

- Go to My account at the top of the page. Click on My Orders then click on the order you want to track.

Are the products in balleh 100% authentic?

- Yes, we hand-pick our wide array of premium quality. 100% authentic products, that we deliver all over Saudi Arabia.

How log does it take to deliver the order?

- it takes 3 to 7 business days to deliver the order.

 

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