Privacy and Cookie Policy

We take your privacy very seriously and treat all your personal information as confidential. This policy relates to your use of this website; the data you supply to us and our use of that data.

Generally you can use our website is without providing any personal information. As far as we ask you to provide personal data (such as name, address or e-mail address), this is on a voluntary basis on your side. These data are not disclosed to third parties without your consent expressively.

What sort of data do we collect?
Personal Information

When you shop on this website, you may be asked to input personal information such as your name, email address, billing address, delivery address, telephone number(s), product selections and a password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter.

We may ask you for your date of birth (optional), which will be used to identify you if you wish to make changes to your account or your order by telephone.

We do not store credit or debit card information.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

Disclosure to third parties

Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier) or to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law

Augmented Reality - Face Data and Face Image
  • What face data is Balleh.Com app collecting?
    We are not storing any kind of image or face data. We use the captured image only in the context of the try-on/skin diagnosis, but it is not saved in any way.
  • For what purposes are you collecting this information?
    We capture face image and face data to enable the try-on feature or to do the skin analysis and suggest recommended products. Your image or face data is not saved in any way and it is not shared with anyone.
  • Will the data be shared with any third parties? Where will this information be stored?
    We don't share the data or images, and we don't store it.
My Account

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

SSL and Encryption Technology and payment data

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

How to Unsubscribe from our Email Newsletter?

You can unsubscribe from our newsletter at any moment. Since we want you to stay tuned with our fantastic offers, we suggest you to keep your newsletter subscription active.

The easiest way to unsubscribe is to click on the unsubscribe link you receive at the bottom of your daily newsletter, or send an email to [email protected] .

What are Cookies and what are they used for?

We also collect non-personally identifiable information passively using "cookies" and "action tags".

A cookie is a small text file that a website places in your PC, telephone or any other device, with information on your navigation in that website. The cookies are necessary to facilitate navigation and to make it friendlier and they do not damage your computer.

We may use cookies to allow us to statistically monitor how you are using the BALLEH.COM website to help us improve our online offerings, or to determine the popularity of certain content. For example, the cookies help us to identify you (if you are registered in our website) and to remember your preferences (language, country, etc.) We do not store sensitive information of personal identification such as your address, password, credit card data, etc., in the cookies that we use. Neither do we use the cookies to guide advertising to our users according to your navigation nor for other advertising aims, not ours or of third parties.

The information stored in the cookies of our website is used exclusively by us, with the exception of that of Google Analytics, which are used and managed by Google and by us for statistical aims, and the Payment Operation Analysis cookie, which is generated exclusively when a purchase is made, and it is analyzed by an external company with the objective of offering sufficient guarantees on the payment operations performed.

We furthermore send a "session cookie" to your computer when you log in to the BALLEH.COM website. These session cookies allow us to recognize you if you visit multiple pages during the same browser session, without needing to re-enter your login information multiple times. Once you log out or close your browser, these session cookies are deleted. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. Please be aware that if you decline the use of cookies you will be unable to login to BALLEH.COM website.

This website uses Google AdSense, a service from Google Inc. ("Google") for including advertisements. Google AdSense uses so called “web beacons”, which are invisible to you. Such “web beacons", are a web technology used to help track website usage information, such as how many times a specific page has been viewed.

The information generated by cookies and web beacons on this website (including your IP address) and the display of advertising formats can be passed from Google to contractors of Google. Google will not associate your IP address with any other data held by you.

You can also revoke the data generated by the cookie about your use of the website (including your IP address) at any time and the processing of these data by Google, by downloading and installing the available browser plug-in here.

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